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Fast, Fresh, FREE Shipping!

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Need bugs now?

All orders are shipped out within 24 hours of purchase, guaranteed!*  

 

And as an added bonus, all purchases greater than 20$ will be eligible for FREE shipping! Simply add products to your cart totaling over $20, and select the Standard Shipping (2-4 Business Days) option and enjoy the sweet savings of free delivery. 

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*Excludes holidays and orders placed Saturday afternoons due to post office being closed on Sundays. 

Shipping Policies

Welcome to Critter Cafe, your premier destination for top-quality feeder insects for reptiles! Our shipping policies are designed with your satisfaction in mind, ensuring a seamless experience from order to delivery.

 

At Critter Cafe, we prioritize quality above all else. Each feeder insect is carefully bred, raised, and inspected to meet the highest standards, guaranteeing the health and vitality of your reptile companions.

 

Speed is of the essence when it comes to delivering live feeder insects. That's why we strive for swift processing and shipping, ensuring your order arrives promptly and in pristine condition. We understand the importance of timely deliveries to maintain your reptile's feeding schedule.

 

Your satisfaction is our utmost priority. Should you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you every step of the way. We are committed to exceeding your expectations and ensuring a hassle-free shopping experience.

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Location Exclusions

Hawaii/Florida

Due to state laws, we are unable to ship any insects to the state of Hawaii. We are also not permitted to ship Dubia Roaches to the state of Florida.

Live Arrival Guarantee

1. Select “Hold for Pickup” option: 

  •  During checkout, if you are able to choose the “Hold for Pickup” option please do so. This ensures that your insects will be held at your local post office for you to collect, keeping them in a more temperature controlled environment. 

 

2. Immediate Action Upon Delivery:

  •  If you’re unable to select “Hold for Pickup,” bring your insects indoors promptly upon delivery.

  •   Remove them from any parcel boxes to prevent prolonged exposure to extreme temperatures.

 

3. Quality Assurance:

  •  Inspect your order upon arrival. If the insects don’t meet the Critter Café standard, take the following steps:

    •         Email us at support@crittercafe.com within 4 hours of delivery if during normal weather delivery. If delivered in extreme weather, see below.

    • Attach a photo showing the condition of the insects.

    • We’ll happily replace them free of charge.

 

4. Extreme Weather Conditions

  • In temperatures exceeding 90°F or below 40°F:

  • It’s crucial to bring the insects into safe temperatures immediately.

  • If necessary, provide a photo within 1 hour of delivery to receive a replacement order.

 *Note: If you purchased a hot or cold pack with your order, this requirement doesn’t apply.

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