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Fast, Fresh, FREE Shipping!

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Need bugs now?

All orders are shipped out within 24 hours of purchase, guaranteed!*  

 

And as an added bonus, all purchases greater than 20$ will be eligible for FREE shipping! Simply add products to your cart totaling over $20, and select the Standard Shipping (2-4 Business Days) option and enjoy the sweet savings of free delivery. 

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*Excludes holidays and orders placed Saturday afternoons due to post office being closed on Sundays. 

Shipping Policies

Welcome to Critter Cafe, your premier destination for top-quality feeder insects for reptiles! Our shipping policies are designed with your satisfaction in mind, ensuring a seamless experience from order to delivery.

 

At Critter Cafe, we prioritize quality above all else. Each feeder insect is carefully bred, raised, and inspected to meet the highest standards, guaranteeing the health and vitality of your reptile companions.

 

Speed is of the essence when it comes to delivering live feeder insects. That's why we strive for swift processing and shipping, ensuring your order arrives promptly and in pristine condition. We understand the importance of timely deliveries to maintain your reptile's feeding schedule.

 

Your satisfaction is our utmost priority. Should you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you every step of the way. We are committed to exceeding your expectations and ensuring a hassle-free shopping experience.

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Location Exclusions

Hawaii/Florida

Due to state laws, we are unable to ship any insects to the state of Hawaii. We are also not permitted to ship Dubia Roaches to the state of Florida.

Live Arrival Guarantee

At Critter Cafe, we’re committed to delivering healthy, gut-loaded insects that arrive in excellent condition and ready for your pets. If anything is wrong with your order, we’ll make it right.  Once your order is delivered, it’s crucial to their survival and overall health they are brought into a temperature-controlled environment and unpackaged right away.

 

Why You Should Retrieve Your Delivery Right Away​​

  • Temperature Extremes Can Be Fatal.

    • Summer Heat: A postal box left in direct sunlight can reach dangerously high temperatures, turning it into a furnace that can quickly harm or kill the insects.

    • Winter Cold: Freezing temperatures can shock or kill insects within minutes if left unattended.

    • Mild Weather Risks: Even on milder days, drastic temperature swings in an enclosed space like a mailbox or doorstep can stress the insects.

  • Insects Need Proper Airflow and Care.
    Once delivered, the packaging—designed to protect the insects in transit—must be opened promptly to allow fresh air and prevent overheating or suffocation.

  • Prolonged Stress Reduces Their Health.
    Delays in retrieving your package can lead to stress and weakened insects, making them less nutritious and potentially unhealthy for your pets.

  • Outdoor Hazards Add Extra Risk.

    • Rain, snow, or humidity can seep into the packaging, affecting the insects’ environment.

    • Wildlife, pets, or even curious neighbors could disturb or damage the package if it’s left unattended.

Returns & Replacements

To ensure the health and safety of your insects, we require a photo of the shipment emailed to support@crittercafe.com within 4 hours of receiving your package. This helps us resolve any issues as quickly as possible.

Extreme Weather Conditions

In temperatures below 30 degrees hold for pick up or the purchase of a heat pack is required for our Live Insect Guarantee.  These conditions can be deadly for insects within just a few minutes.

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