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At Critter Cafe, we’re committed to delivering healthy, gut-loaded insects that arrive in excellent condition and ready for your pets. If anything is wrong with your order, we’ll make it right.  Once your order is delivered, it’s crucial to their survival and overall health they are brought into a temperature-controlled environment and unpackaged right away.

 

Why You Should Retrieve Your Delivery Right Away​​

• Temperature Extremes Can Be Fatal.

  • Summer Heat: A postal box left in direct sunlight can reach dangerously high temperatures, turning it into a furnace that can quickly harm or kill the insects.

  • Winter Cold: Freezing temperatures can shock or kill insects within minutes if left unattended.

  • Mild Weather Risks: Even on milder days, drastic temperature swings in an enclosed space like a mailbox or doorstep can stress the insects.

• Insects Need Proper Airflow and Care.
  Once delivered, the packaging—designed to protect the insects in transit—must be opened promptly to allow fresh air and prevent overheating or suffocation.

• Prolonged Stress Reduces Their Health.
  Delays in retrieving your package can lead to stress and weakened insects, making them less nutritious and potentially unhealthy for your pets.

• Outdoor Hazards Add Extra Risk.

  • Rain, snow, or humidity can seep into the packaging, affecting the insects’ environment.

  • Wildlife, pets, or even curious neighbors could disturb or damage the package if it’s left unattended.

Returns & Replacements

To ensure the health and safety of your insects, we require a photo of the shipment emailed to support@crittercafe.com within 4 hours of receiving your package. This helps us resolve any issues as quickly as possible.

Extreme Weather Conditions

In temperatures below 30 degrees hold for pick up or the purchase of a heat pack is required for our Live Insect Guarantee.  These conditions can be deadly for insects within just a few minutes.